How to Create an Unforgettable Customer Experience, and Why You Should

It’s no secret customers are more motivated to do business with an establishment if they feel like they are appreciated and valued. As a small business, do you go the extra mile to ensure your customers always have an unforgettable experience every time they interact with you or one of your associates?  

Creating this memorable experience doesn’t have to be difficult, time-consuming or costly. In fact, many times simply handling issues quickly and respectfully is all a customer really wants. The best merchant service providers will offer this type of service to their clients, so take note and create the same type of experiences for your customers by following these tips. 

Be Attentive and Responsive

When you pay attention to your customers, you’ll learn a lot about them and their needs. And when that happens, you can respond appropriately and at the right time, almost like you’re reading their mind. When engaging in conversation with your customer, take mental notes. Anticipating potential problems and having a solution in mind will create an unmatched trust with your customer. And just showing them that you remember something they said, no matter how trivial it may be, will make them feel important and valued. 

Be Personal and Deliver on Promises

Call your customer by their name and do your best to remember them. When you create a memorable experience, they will likely return and give you the opportunity to call them by name again without being reminded. You may have someone you work with personally and trust to handle your issues, so you can be that person for your customers as well. Just be sure to deliver on any promises you make.

Always Demonstrate Appreciation

Your customers will appreciate you for handling issues timely and correctly, but you should actually demonstrate more appreciation for them. Tell them how much you appreciate their time, business, patience and interacting with them in general. It’s easy for a customer to sense how genuine you are, so when you say you appreciate them, actually mean it. One of the best ways to demonstrate appreciation is to go out of your way and do something unexpected for them - give them a little “lagniappe.” It might be surprising them with their favorite bottle of wine or sending them a gift card for being a valued customer. Whatever it is, they will never forget it, and they will be singing your praises for years to come. 

Why These Factors Matter

Creating an unforgettable customer experience will increase loyalty and repeat customers. When you think about your payment processing services for your business, you may have run into glitches requiring some assistance. If the merchant service provider handles your inquiry quickly and effectively, you won’t hesitate to reach out to them again if you have another issue or questions. Customers are the same way with your business. The better the experience you give them, the more loyalty you’ll create, and you’ll see your sales grow - not just from your existing customers, but also from new customers who caught wind of how well you treat others! 

Precision Payment Systems prides themselves on being one of the best credit card payment processors for small businesses in New Orleans and surrounding areas. Our unparalleled customer service is one of our greatest strengths, and it has helped us grow exponentially year after year. To learn more about how you can create an unforgettable customer experience or to find out how our payment processing services can benefit you, don’t hesitate to contact us. We’d love to hear from you.